Privacy Policy


Stairmaster (QLD) Pty Ltd ABN 79 085 790 978 and Stairmaster Timber Joinery Pty Ltd ABN 93 088 517 426 (Stairmaster , We, Us, Our) recognises the importance of Your privacy, is bound by the Privacy Act 1988, and is committed to protecting any Personal Information We collect about You in accordance with the Australian Privacy Principles. For the purposes of this Privacy Policy, the words "You" and "Your" includes visitors to the Our website (Website).

The purpose of this Privacy Policy is to inform You about:

This Privacy Policy applies to any Personal Information You provide to Us:

In addition to collecting Personal Information directly from you, we may also obtain Personal Information about you from third party sources and other third party service providers.

Failure by you to provide Personal Information when requested by Stairmaster may mean that we are unable to most efficiently provide certain services to you or our clients.

What types of information do we collect?

Types of Information

Stairmaster gathers two types of information about you, namely:

The type of information that Stairmaster collects about you is dependent on how you use the services offered on Our Website and services you are interested in purchasing through Stairmaster.

Collection of aggregate data

Stairmaster also collects non-Personal Information in aggregate form to track data such as the total number of visits to our Website, the number of visits to specific areas of our Website and the domain names of our Website visitors' internet service providers.

We use this information, which remains in aggregate form, to understand how our Website visitors use our Website so that we can constantly improve and enhance our services.

Stairmaster may use independent persons to measure and analyse the internet usage across our Website. These persons collect the following type of information:

Your Internet Provider ("IP") address

Stairmaster's web servers provide us with Your IP address. This assists us in the diagnosis of problems and/or support issues with Our services.

Cookies and Applets

Stairmaster may use cookies and may use applets in its Website systems. These enable you to use certain services on our Website. You can disable cookies and applets via your computer's web browser, but this may restrict access to some web pages and services within the Stairmaster Website.

How We collect Information

Stairmaster may collect Personal Information about You when You visit Our Website, when You use Our on-line services and when You deal with Us over the telephone or correspond with Us via facsimile, letter or email or any other mode of communication.

Stairmaster may also collect Personal Information about You from other third party service providers.

How We use Your Personal Information

Stairmaster may use Your Personal Information for one or more of the following purposes:

Disclosure of Personal Information to Third Parties

Stairmaster will disclose Your Personal Information to third parties in order to facilitate providing goods and services to You or to others with whom You are dealing or have dealt with.

Where Your Personal Information is passed on to third party contractors, We will take reasonable steps to ensure that those individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of Your Personal Information.

Other than as outlined above, Stairmaster will not disclose your Personal Information without Your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity, or a suspected breach of Our Terms of Use.

Access to and correction of information We hold about You

Upon Your request, Stairmaster will provide You with access to Your Personal Information unless there is an exception which applies under the Australian Privacy Principles. If We deny such access, We will tell You why. Stairmaster may recover any reasonable costs incurred in providing You access to the requested information. To request access to Your Personal Information, please contact Us using one of the contact options provided in this Privacy Policy.

Keeping information up-to-date

Stairmaster strives to ensure that the information We hold about You is accurate, complete and up-to-date at all times.

If the Personal Information We hold about You is inaccurate, incomplete, or no longer up-to-date, or You wish for Your details to be removed from Our records, please contact Us using one of the contact options provided in this Privacy Policy so that We may take reasonable steps to address this and/or discuss alternative options with You.

Storage and security of Your Personal Information

Stairmaster takes reasonable steps to protect the security of Your Personal Information in accordance with this Privacy Policy.

Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

Whilst Stairmaster strives to protect such information, We cannot ensure or warrant the security of any information You transmit to Us. Accordingly, You use Our Website and provide Personal Information to us at Your own risk.

Once any Personal Information comes into Our possession, We will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Links to other websites

The Stairmaster Website contains links to other websites. Please note that these links are intended for Your convenience and information only.

Links to third party websites do not constitute endorsement, sponsorship or approval by Stairmaster of the content, policies or practices of those third party websites.

If You have any concerns regarding Your privacy when visiting a linked third party website, You should ensure that You check the privacy statement/policies of those websites.

Changes to Our Privacy Policy

From time to time, Stairmaster may make changes to this Privacy Policy. Accordingly, We encourage you to periodically review this Policy to remain informed about how We collect and protect Your Personal Information.

Your continued use of the Stairmaster Website constitutes Your acceptance of the collection, use and disclosure of your Personal Information to the extent outlined in this Privacy Policy as amended from time to time.

For further information about the protection of Your privacy, please visit the Australian Federal Privacy Commissioner's website at

Feedback and questions about privacy and the Stairmaster Website

Stairmaster welcomes ideas and feedback about all aspects of the Stairmaster Website. This feedback may be used to administer and refine the services we provide and may be shared with Stairmaster partners either in aggregate form or with specific identifying characteristics removed.

If you have any questions regarding this Privacy Policy, practices of the Stairmaster Website or your dealings with Stairmaster, you can contact us in the following ways:


Meaning of Words

In this Privacy Policy: